Last Updated: 21.02.2024
Customers of Marine Beauty Ltd have the option for a refund within 14 days from the date of purchase if the received physical product does not match the description provided on the website. To initiate a refund request, customers must contact our support team at info@marinebeauty.co.uk within the stipulated period.
Upon receiving a refund request, our team will open a case and investigate the discrepancy between the purchased physical product and its described features on the website. This investigation may involve communication with the customer to gather additional information or evidence.
If our team verifies that the physical product significantly differs from its description on the website, the customer will be eligible for a refund. Upon confirmation of eligibility, the refund will be processed within 3-5 business days.
Customers may cancel their order for a physical product at any time before it has been dispatched for delivery. Once the physical product has been dispatched, the sale becomes final, and the refund policy will be applicable as outlined above.
In the case of a eligible refund, Marine Beauty Ltd will cover the cost of return shipping for the physical product.
It is the responsibility of the customer to provide accurate and complete shipping information. Marine Beauty Ltd is not responsible for orders shipped to incomplete or incorrect addresses provided by the customer. Please double-check your shipping address before completing your purchase.
If you have any questions or concerns regarding the refund and
cancellation process, please reach out to our support team:
Email: info@marinebeauty.co.uk